Quality in what we do / how we work - managing our business
Through our Ericsson Operational Quality Manual, we aim to put our aspirations into action by managing our operations in a way that continues to bring value across the globe and our value chain, thereby fulfilling our ambition of creating value for all our customers, enabled by our people.
We have a Global Management System (Ericsson Group Management System, EGMS) which describes the way in which we manage our business; via well-defined core elements, such as governance structures, ways of working and more. Adhering to the EGMS elements ensures that we are compliant in all aspects deemed needed and that we are enabled to achieve our objectives. We continuously improve our EGMS and ensure compliance via audit and assessment activities; performed by various assurance providers.
EGMS shows consistency and global reach that builds trust in the way we work. EGMS is:
- A complete management system with all its content. Each organization within Ericsson contributes to EGMS content.
- A framework consisting of rules and requirements to ensure compliance with decided standards and a structure defining compulsory information that must be available.
- A method used for integrating new requirements into the already existing system and framework.
Our Ericsson Group Management System is certified to ISO 9001, ISO 14001, ISO 45001 and ISO 27001.
We want to be a partner to our customers. We will simplify how we work to become faster and more responsive, minimize waste and unnecessary complexity, ensuring customer engagements which are efficient, easy, and of high quality. An obsession with our customers remains our top priority.