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Data and AI solutions

Telecom data, AI and analytics fuel your growth

Wouldn’t it be great to get all your data under one roof ready for AI to work on solving your real challenges? Sell, deliver and get paid for new services faster and at scale by using AI and automation across OSS/BSS.

In the fast-paced world of 5G beyond connectivity, you need more than just traditional metrics to keep up with customer demands for customization, quality, and consistency. That's where we come in.

Data management needs to seamlessly integrate and process raw data from the network, IT, and business layers, transforming it into AI-ready datasets for real-time analytics. Eliminate data silos to ensure integrity and coherence across your data, allowing you to unlock new revenue streams and achieve operational excellence. Leverage AI and analytics to convert datasets into actionable insights, enabling you to optimize service experiences for your partners, your customers, and yourself.

Together, we can build an integrated data, AI and analytics framework for your BSS and OSS, that will make use of AI-driven insights and automation to fuel your growth.  

OSS. BSS. NO BS.

Transform data to enable AI  

Transform data into actions with analytics and AI - key benefits

Staying agile and innovative is key to thriving. You need solutions that not only address current challenges but also adapt to future demands. We work to empower you with the tools and insights needed to optimize operations, drive growth, and maintain flexibility in choosing the best technologies. Check out the key benefits that ensure you're always ahead of the curve.

With our unified data collection, processing, management, and governance, you gain full control over your data management strategy in one place. Connect data producers with consumers to obtain cross-domain insights and make smarter decisions. Support batch, transactional, and real-time streams to transform raw data into actionable intelligence. Use low-code development tools to rapidly create data pipelines and generate AI-ready datasets to drive autonomous operations.

Elevate business intelligence with cloud-native AI and Gen-AI apps. Gain deep insights into OSS/BSS to minimize revenue loss and refine marketing strategies. Understand customer behavior to reduce attrition and improve satisfaction. Achieve real-time network health visibility to prevent issues. Automate workflows and personalize interactions using Gen-AI for smarter, more efficient operations. AI-powered insights and Agentic AI help you streamline processes and enhance decision-making.

Harness near real-time big data analytics tailored to your business needs. Correlate metrics from network nodes, devices, and OSS/BSS for a comprehensive view of the customer experience. Predict and resolve issues, enhance subscriber retention, and make informed investment choices. Gain real-time, customer-centric insights for quick and effective action, driving smarter decisions and growth. Improve network quality with real-time insights to fix issues before they affect customers.

Features that enable you to harness data, AI and analytics

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Accelerate AI innovation and industrialization  

Revolutionize your approach to business intelligence by integrating all your data into a single AI-ready platform. Access tailored near real-time analytics and use AI-native apps to automate workflows and personalize interactions for smarter operations. 

Unify data producers and consumers into a seamless, integrated ecosystem to ensure the right data goes to the right destination in the right format. Process heterogeneous data across network, IT, and operational domains. Enable real-time insights through scalable streaming data processing to drive automation, optimize operations, and enhance customer experience. Unlock business value by turning raw data into trusted, high-quality, AI-ready data while ensuring data security and sovereignty. 

Harness the power of AI applications to derive actionable insights into customers, services, and operations. Minimize revenue loss, improve marketing strategies, strengthen customer satisfaction, and capitalize on new revenue-generating opportunities. Leverage Gen-AI applications to automate workflows and personalize customer interactions, driving process optimization and growth. Boost efficiency through the use of multi-agent AI to solve complex tasks and automate decision-making. 

Embrace proactive subscriber-centric analytics to accurately troubleshoot and resolve service experience issues faster and more efficiently. Identify the most probable cause quickly and accelerate time to fault resolution through proactive correlation of subscriber insights and dynamic workflow generation to collect relevant data subsets. Prioritize capital investment with key customer attributes, such as revenue, value, type, and impacted customers, and shape your business growth in the right direction. 

The experts' view: AI-powered telecom analytics solutions

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Blog: How multi-agent AI is transforming telco product configuration

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Blog: When will AI agents begin to design and deploy new AI apps for OSS/BSS?

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Blog: How to make better use of network insights with Generative AI

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Article: Unlock the future - How AI and Gen-AI solutions transform OSS/BSS

AI-driven telco innovation with Ericsson and AWS


AI is no longer just a buzzword; it's a powerful tool for transformation. Together, Ericsson and AWS are fast-tracking AI innovation by facilitating AI Gen-AI and agentic AI applications to augment OSS/BSS.

In BSS, the AI generated insights help to reduce revenue leakage and drive sales. In OSS, the AI applications provide network insights facilitating network health visibility. For operations teams, the AI applications offer predictive insights to reduce outages and improve service quality.

Ericsson’s OSS/BSS AI offerings including Telco IT AI Apps, Telco IT AI Engine, Telco Agentic AI Studio and Gen-AI Lab along with AWS’s AI capabilities like Amazon Bedrock, Amazon Q, and Amazon SageMaker, enable successful transition from experimentation to industrialization of AI applications.

Intelligent operations for charging and billing teaser
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Appledore report: OSS/BSS Transformation - The road to agentic AI

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eBrief: Manage business intent with agentic AI for enabling autonomous networks

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Blog: Ericsson and AWS accelerating OSS/BSS digital transformation and AI innovation

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Explore our Data and AI portfolio

Our Data and AI portfolio helps you transform data into strategic assets.

  • Seamlessly collect, manage, and refine data across network, IT, and business layers to unlock valuable insights.
  • Enhance service experiences and boost revenue by leveraging cross-domain analytics.
  • Predict subscriber-impacting events, optimize operations, and support new technology deployments with ease.
  • Gain AI-powered actionable insights to drive revenue, improve customer satisfaction, and streamline OSS/BSS operations.

We focus on helping you uncover opportunities, enhance customer experiences, and achieve operational excellence.

OSS/BSS: Data and AI

OSS/BSS: Data and AI

Ericsson Telco DataOps Platform

Transform your data into a strategic asset with our comprehensive framework for collection, refinement, management, and governance. Gain from:

  • Proven telco data expertise: Leverage decades of experience in converting telecom data into actionable insights, trusted by hundreds of customers.
  • Unlimited potential with single data collection: Gather data once and utilize it across various applications for monetization, automation, and optimization.
  • AI-ready data foundation: Create curated, high-quality datasets ready for AI applications to drive valuable insights.

Ericsson Telco DataOps Platform provides a unified system for data collection, management, and governance across network, IT, and business layers. It connects data producers with consumers, facilitating cross-domain flow and rapid pipeline development via a low-code interface.

It supports batch, transactional, and real-time processing, transforming raw data into continuously updated insights for real-time decision-making. This simplifies operations, enables automation, and enhances AI initiatives.

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Make your data more useful with Ericsson Telco DataOps Platform  

Get the right data, in the right format, to the right destination, in real-time

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Solution Brief: Driving innovation and efficiency with Ericsson Telco DataOps Platform

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Stream mediation helps you unlock the full potential of network data

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eBrief: Advancing Mission Critical networks with robust and reliable BSS

Ericsson Telco IT AI Apps

Drive operational excellence and business growth with AI-driven customer, service, and operations insights. We offer over 20 cloud-native AI and Gen-AI applications to enhance OSS/BSS systems and provide actionable insights that help you to:

  • Increase revenue: Use customer insights to minimize revenue leakages and improve sales.
  • Enhance customer experience: Get service insights to drive customer experience improvements.
  • Reduce total cost of ownership: Benefit from operations insights to enhance operational efficiency of your BSS/OSS systems.

Make your OSS/BSS smarter with AI and Gen-AI. Ericsson Telco IT AI Apps enable you to uncover customer insights, personalize experiences, boost marketing strategies, reduce customer attrition, and minimize revenue loss.

It facilitates predictive analytics, automation, and enhanced visibility, enabling proactive issue resolution, optimized resource allocation, and personalized customer experiences.

These AI-powered intelligent applications not only streamline operations and optimize costs but also enable superior service quality and drive innovation, allowing you to seize new revenue opportunities and stay ahead in a competitive market.

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Let AI solve real problems with Ericsson Telco IT AI Apps  

More insights into OSS/BSS made smarter with AI and Gen-AI

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eBrief: Maximize OSS/BSS impact with Al and Gen-AI

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eBrief: Artificial intelligence, analytics, and automation

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eBrief: Transform invoice anomaly detection with AI smart encoders

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Omdia survey: Driving AI enhanced business growth

Ericsson Expert Analytics

Improve service experience and drive revenue with a multivendor cross-domain telecom analytics solution. Benefit from:

  • Increased revenues: Quantified positive impacts on subscriber retention, cross-sell/upsell and customer lifetime value (CLV) through improved customer experience.
  • Optimized operations: Demonstrated lower operational expenses from customer care (reduced calls to contact center, improved 1st-/2nd-line first call resolution (FCR) and reduced escalations) as well as planning and engineering operations.
  • 5G support: Obtain essential insights to support, optimize, and monitor 5G deployments and subscriber adoption.

Ericsson Expert Analytics helps you estimate customer experiences by correlating metrics and events from network nodes, probes, devices, OSS/BSS, and other sources. You gain actionable insights to predict and resolve subscriber-impacting events. It also aids in retaining and upselling subscribers and prioritizing network investments.

Learn more
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Advanced troubleshooting in Ericsson Expert Analytics

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Solution brief: Ericsson Expert Analytics - advanced troubleshooting

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Advanced troubleshooting: newly launched in Ericsson Expert Analytics

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TPG Telecom: Advanced troubleshooting improves service experience

Customer stories

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Ericsson brings real-time streaming data processing capabilities to T-Mobile with Telco DataOps Platform

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Telstra and Ericsson collaborate for autonomous networks with focus on knowledge plane and trustworthy AI

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Grameenphone is the first CSP to develop Agentic AI solutions with the Gen-AI Lab from Ericsson and AWS

Ericsson e& Egypt Advance IT Modernization and VoLTE Expansion

Ericsson and e& Egypt undertake modernization of Ericsson Mediation, Ericsson Charging and Ericsson Billing

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Accelerate AI innovation and industrialization

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Accelerate Telco AI industrialization  

AI is a game changer that boosts efficiency, drives business growth, and elevates customer satisfaction. Gen-AI simplifies interactions with OSS/BSS systems and offers new perspectives and recommendations to enrich strategic decisions and improve business performance. 

Agentic AI goes further by using AI agents to complete tasks and processes, integrating them into the workforce. Hence, it’s essential to fast-track the integration of AI into your OSS/BSS systems. 

We have the right sets of applications, tools, and programs to help you accelerate AI innovation and industrialization, such as: 

Provides a strong foundation for the rapid development and scaling of machine learning and Gen-AI applications.

A pioneering platform aimed at automating and accelerating Gen-AI application development and transforming Gen-AI concepts into dynamic applications.

A collaboration between Ericsson and AWS. This partnership program is designed to fast-track AI innovation in OSS/BSS and enable you to turn ideas into reality.

Explore our Gen-AI applications

We've developed more than 20 applications of AI for use across OSS/BSS. Find out more in eBrief: Maximize OSS/BSS impact with Al and Gen-AI.

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Gen-AI-powered network experience insights assistant

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Gen-AI-powered product configuration assistant

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Gen-AI-powered guided selling

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Intent-driven service management with Gen-AI

Partner with an industry leader

Ericsson offers robust telecom data, AI, and analytics solutions to make your data more useful. Our extensive experience and innovations in mobility provide you with reliable telecom analytics to transform your decision-making process.

For decades, we have mastered the complexity of telecom data, understanding not just the data itself, but how to transform it into actionable knowledge. This expertise sets us apart, enabling you to enhance network performance, optimize operations, and unlock new revenue streams.

We empower you with telco-specific intelligence in OSS/BSS, aimed at improving customer experience, boosting revenue, and increasing operational efficiency. Our AI capabilities feature multiple AI and Gen-AI applications, a powerful AI engine, and an innovative Telco Agentic AI Studio that accelerate the industrialization of intelligence.

By leveraging Ericsson’s deep telecom data expertise, our agents learn autonomously to make superior decisions and deliver transformative insights for differentiated connectivity and autonomous network operations.

Let AI solve real problems as you strive for growth and transformation.

Gabriela Styf Sjöman - BT Group
40 Bn+

CDRs processed for a leading US CSP

95%

reduction in order failure using AI for a tier 1 US CSP

80%

decrease in packet data processed for TPG

250+

data, AI and analytics customers globally

Get further in improving service experience

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5G Core

A cloud native dual-mode 5G Core combines EPC and 5GC network functions into a common cloud native platform for efficient TCO and smooth migration to 5G.

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Software probes

Get customer centric insights from the start, to accelerate the 5G introduction without losing the focus on customer experience.

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NWDAF

The 5G network data analytics function (NWDAF) streamlines core network data production and consumption, generates insights, and enhances end-user experience.

Related OSS/BSS offering areas

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Core Commerce

Support consistent and contextual catalog-driven omni-channel experience powered by intuitive journeys

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Service orchestration

Dynamically manage service orchestration, enabling zero-touch order to activation workflows

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Monetization

Monetize new revenue streams while offering increased value to end consumers and enterprises

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Cloud and IT Services

Deliver business outcomes and exceptional experience for an end-to-end business transformation.

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