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Trends & insights

What does it take to go from No to Now and harness the Power of Yes? See what Ericsson experts have to say about what’s involved and how you can get there, in this illuminating thought leadership collection.

Lead through Innovation on Telco cloud

Ericsson and Vodafone have embarked on a joint innovation  project, which was to explore the benefits and impacts of a move towards the Telco cloud.

What are the key considerations when providing an omni-channel experience during the selling process?...

Lead through innovation on Telco cloud

What do your customers want? A secure, consistent and intuitive experience across the channel of their choice. For service providers, succe...

Ericsson and Entel in huge tranformation for Chile, Peru

Ericsson and Vodafone – Lead Through Innovation

A blueprint for sucess – Customer experience & big data analytics

Customer agility: Turning personal into powerful

The new Networked Society, complete with digital customers, calls for the digital telco to move front and center....
Customer-level NPS: Take action to improve retention with better insights....

Etisalat on leading in the data era

Going from big data to big insight

Read about how CenturyLink hopes to improve time-to-market and speeds service delivery with the Ericsson Service Innovation Framework....

CenturyLink: service innovation for a connected world

These infographs show how you can harness the potential of user data and get ahead....
Get the recipe for happy and loyal customers by turning user data into a competitive advantage....
Uncover how to gain insights from big data to optimize the network and enhance the customer experience when it really counts....
The telecom industry is going through fundamental changes. In late 2009, worldwide data traffic passed voice traffic for the first time. To...
How can operators, partners, suppliers and developers contribute to satisfying market demands, and each can profit from doing so?...
Combine actionable information with market insights to work intelligently and reduce costs....
These days, clouds don’t have a silver lining. It’s more like a vein of gold – in particular when virtualization is added to the picture....
Data-enhanced customer experience: a recipe for happy and loyal customers....
Big data has gone from hype to reality. Operators need to embrace the new normal....
Any new product development environment should allow service providers to quickly create, launch, deliver and manage services. This is hard...
Improving Customer Experience is the top priority of every communications service provider, and for good reason. In a world of brisk innova...

Orange: A route to the future

How successful decision-making will be driven by analytics-generated insights from the lowest-level network enablers to high-level business...

Tunisiana, Tunisia: Just two clicks

Self-care applications put customers in control....
Through service exposure, agile operators get their fair share of growth by monetizing their assets and capabilities....
Find out how to make the concept of experience-based pricing for specific uses of service components a reality....
How can you be sure that the highly relevant service offerings you’ve created stay relevant by the time you bring them to market?...

Service Agility: Turning wants into wows

The new Networked Society, complete with digital customers, calls for the digital telco to move front and center....
Read how Warid improved business by improving information through charging and mediation....
Who will become the Amazon of telecom? Operators need to realize that experience-based pricing can be an effective strategic lever....

Portugal Telecom: Service agilty for innovation and speed

Read about how CenturyLink hopes to improve time-to-market and speeds service delivery with the Ericsson Service Innovation Framework....

CenturyLink: service innovation for a connected world

The on-demand network is coming and, given growing customer expectations for just about everything on demand, it’s coming just in time....
Get insights and opportunities connected to data-driven efficiency....
The telecom industry is going through fundamental changes. In late 2009, worldwide data traffic passed voice traffic for the first time. To...
How can operators, partners, suppliers and developers contribute to satisfying market demands, and each can profit from doing so?...

Meet our experts: Efficient Lead to Cash

Are you making money on your data assets? You should be....
Every telecom business process can be called “mission-critical.” But given the world in which we find ourselves, lead-to-service has to be ...
Any new product development environment should allow service providers to quickly create, launch, deliver and manage services. This is hard...
Vodafone Egypt stays on top by offering a better charging solution for customers....

Orange: A route to the future

Mobile is a highly competitive business, and mobile consumers have choices – in their service provider, devices, packages, bundles and a va...
Learn how T-Mobile found a future-proof billing system that could be extended to real time charging....
Saudi Telecom’s Service Delivery Platform creates new ways to provide value-added services and to partner with new players....
How can you benefit from a transparent view of network assets?...

Software Defined Agility

NFV is moving operators to an agile environment that enables rapid new service introduction and improved operating margins....
With the ear of 5G within sight, the use cases will only be limited by imagination....
The ever-expanding use of connectivity presents a major growth opportunity, but it also creates new and tougher demands on networks....

TM Forum Catalyst: Operations transformation and simplifications enabled by vCPE

Maximizing profitability with NFV Orchestration

Ericsson explains the impetus behind the Catalyst project....

Network Agility: Turning rigid into rapid

Case Study: Telstra and Ericsson – delivering virtual results

Ericsson Cloud

In the Networked Society, enterprises will need 10 times their current IT capacity – but without 10 times the budget....
How can operators combine deployment and orchestration best practices with a new policy-driven approach to ensure IT governance and control...

5G – Management and operations

NFV: A profitable perspective

Ericsson Cloud Manager

Explore how service providers are anticipating substantial cost savings from NFV and cloud and increasing revenues from the rapid introduct...
Get an in-depth view of the “Trust Engine” concept and logical cloud security architecture....
The on-demand network is coming and, given growing customer expectations for just about everything on demand, it’s coming just in time....
These infographs show how you can harness the potential of user data and get ahead....
Get the recipe for happy and loyal customers by turning user data into a competitive advantage....

Meet our Experts: Telecom Cloud Transformation

These days, clouds don’t have a silver lining. It’s more like a vein of gold – in particular when virtualization is added to the picture....
Combine actionable information with market insights to work intelligently and reduce costs....
Taking full advantage of data-driven efficiency makes your operations more precise, predictable and efficient. Take control of your resourc...
As operators grow their wireline, mobile LTE and converged networks, they naturally want greater efficiency in network planning, building a...
Thirty years ago, engineers worked alongside field personnel at the field office. Outside plant design engineers collaborated closely with ...
As service providers worldwide adopt LTE, people in several internal organizations are discovering what the character Neo discovered in the...
R turned to Ericsson to help manage its growing network via a unified lifecycle process and a single automated network design and inventory...
What are the key considerations when providing an omni-channel experience during the selling process?...
As we journey further into the Networked Society, a new generation of customers, the Digital Consumer, has developed a new set of behaviors...
Organizing for the new digital paradigm is only possible by mastering a series of key success factors....

Organizational agility

ICT transformation? India is just getting started and they are finding the right strategy has never been more important....

Going from big data to big insight

It’s time to think – and act – like a start-up if you want to be a digital business....

Meet our experts: Achieveing operational excellence

Meet our experts – Managed Services

Get insights and opportunities connected to data-driven efficiency....
Taking full advantage of data-driven efficiency makes your operations more precise, predictable and efficient. Take control of your resourc...

Meet our Experts: Connecting business, IT & networks

Are you making money on your data assets? You should be....
Big data has gone from hype to reality. Operators need to embrace the new normal....

Case Study: Hutchison Whampoa 3G Italy and Ericsson: Putting the customer first

How can you benefit from a transparent view of network assets?...
What are the key considerations when providing an omni-channel experience during the selling process?...
The hyperscale approach can help meet the IT capacity demands of the Networked Society – and its impact on the data center is profound....

Ericsson and Entel in huge tranformation for Chile, Peru

Building weightless agility

Internet of Things: Get the whole picture

Enterprise-wide catalogs: Improving operator agility at Spark New Zealand

An analyst report by STL partners: An industry self-assessment of how and where telcos need to transform to become more ‘agile.’...
Access Strategy Analytics report on how collaboration is defining the future of the Connected Car....

Etisalat on the changing role of the CIO

Introducing the IT services supermarket

By 2020, there could be as many as 100 billion internet-connected objects around the world. What effect will this have on industry and soci...
How does the Internet of Things support society and how to seize the opportunity?...
Enterprises can create efficiencies and develop new services by connecting more of their assets, businesses and processes – M2M communicati...
Using big data to create actionable information for service providers....

Bharti CIO: connecting IT & networks

Can you see the connections?

Ericsson VP Per Borgklint discusses how CSPs can solidify their role in the digital value chain through agility....

Analysys Mason on OSS/BSS and the new digital economy

Ooredoo: Agile OSS/BSS are critical

What operators need to do to realize agility across customers, services, networks and all business process areas....