Welcome to Ericsson Purchase to Pay Services Support. Here you will find support options for Purchase to Pay related questions and specific country invoicing requirements.

How to contact us

If you need professional assistance regarding invoicing and payments, please contact Purchase to Pay Services Support by completing a Support Request Template. Click on the Support Request Template links below that best fits your needs and fill out details of your request. You can also call us for additional assistance using the link in the Country Specific Support Contact Information section of this page.

To create a Support Request, please select and complete one of the Support Request Templates below.

Support Request Template Description
Invoice status for 5 invoices or less Please use this web form to request status of invoices. Please attach invoice copies, it will help support agents to resolve the query.
Statement of Account (SOA) Please use this web form to request status of invoices if you have more than 5 invoices to check. Please download, fill out the SOA template, and attach it to this request.
Overdue invoice Please use this template to follow-up on an overdue invoice. Please attach invoice copies, it will help support agents to resolve the query.
Remittance and Payment details Please use this web form if you received a payment and would like to know invoice numbers that were included in the payment.
Forecast Please use this web form if you would like to know which invoices are currently outstanding on your account.
Missing invoice Please use this web form to request missing invoice posting. 
Ad-hoc queries

Please use the web form for ad-hoc queries on Accounts Payable or questions related to SRM, XRM and Taulia.

 

If you need assistance completing one of the templates or would like to speak to a Support Specialist, please use the Country Specific Support Contact Information link below for Contact Center local phone numbers and schedules. 

Click here to view Country Specific Support Contact Information.

Country specific requirements

Ericsson executes payments based only on valid original invoices. To ensure timely payment, it is necessary that the invoices we receive are compliant with the mandatory legal and company requirements.

 Non-compliant invoices will be rejected and you will be required to correct and re-issue the invoices before being accepted for processing.

Please choose the country for the Ericsson business to which you are sending the invoice. To view the country specific requirements, please click here.