Accounts Payable Support (Vendor invoices and payments)
How to contact us
To submit or check invoices, purchase orders, or payments, please use the appropriate options below:
- Please log in to your account SAP Business Network (former name: SAP Ariba Network)
- If you are not yet onboarded to SAP Business Network, please submit an access request using SAP Business Network
- Use SAP Business Network serving PO collaboration and e-invoicing for Ericsson specific information related to SAP Business Network and E-Invoicing live countries.
- Use SAP Help Portal for Suppliers for more generic info related to SAP Business Network
If you need further information/support that cannot be found above, please choose and complete a Support Request Template below.
| Support Request Template | Description |
|---|---|
| Forecast | Please use this web form if you would like to know which invoices are currently outstanding on your account. |
| Invoice status for 5 invoices or less | Please use this web form to request status of invoices. Please attach invoice copies, it will help support agents to resolve the query. |
| Missing invoice | Please use this web form to request missing invoice posting. |
| Overdue invoice | Please use this template to follow-up on an overdue invoice. Please attach invoice copies, it will help support agents to resolve the query. |
| Remittance and Payment details | Please use this web form if you received a payment and would like to know invoice numbers that were included in the payment. |
| SAP Business Network | Please use this web form for SAP Business Network platform related inquiries, e.g., Access Request, Log in issue, Remittance Advice, SAP Business Network technical issues (Invoice submission, missing invoice, missing PO, etc.) |
| SAP Fieldglass |
Please use this web form for SAP Fieldglass tool related inquiries, e.g., timesheets, Contingent, Statement of Work (SOW), etc. Attach any relevant documentation/screenshot that can help us with our investigation. |
| Statement of Account (SOA) | Please use this web form to request status of invoices if you have more than 5 invoices to check. Please download, fill out the SOA template, and attach it to this request. |
| Other inquiry | Please use this web form for inquiries on EB ASP (SRM), Connected Supplier, Audit/Balance Confirmation, Payment Reminder Letter, Submission of Exemption Certificate for WHT and other invoice and payment-related questions not covered by the available support templates. |
If you need assistance completing one of the templates or would like to speak to a Support Specialist, please use the Country Specific Support Contact Information link below for Contact Center local phone numbers and schedules.
If you already have an existing ticket that was not resolved to your satisfaction or no update for more than five (5) business days, you can ask us to investigate by escalating the request ID to ptp.incident.management@ericsson.com. We will review the case and help you obtain the correct resolution.
Click here to view Country Specific Support Contact Information.
Country specific requirements
Ericsson executes payments based only on valid original invoices. To ensure timely payment, it is necessary that the invoices we receive are compliant with the mandatory legal and company requirements.
Non-compliant invoices will be rejected and you will be required to correct and re-issue the invoices before being accepted for processing.
Please choose the country for the Ericsson business to which you are sending the invoice. To view the country specific requirements, please click here.