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Solutions to bring change to your business

We're helping digital enterprises worldwide govern, manage and orchestrate hybrid networks holistically and in real time, turning legacy networks into elastic infrastructures that are lightweight, programmable and endlessly adaptable.

Expert Analytics

Get a telecom-ready data analytics solution, Measure customer experiences based on metrics, Gain actionable insights to drive revenue growth

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Expert Analytics

Leverage insights when they are most impactful.

Dynamic Orchestration

Fast forward towards zero-touch with next-level service automation.

Network Manager

Gain a unified network management capability across your networks.

Digital Transformation Webinar

Telecom digital transformation is underway: Embrace a winning strategy

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The case for change

Operate with digital agility

What Telefonica did to delight customers and reduce costs, making processes and organizations more responsive, automated, simplified and rationalized.

T-Mobile CTO Neville Ray discusses 5G and Analytics

T-Mobile announces the launch of 5G services in partnership with Ericsson and the deployment of Ericsson Expert Analytics.

Verizon discusses Ericsson Dynamic Orchestration

Verizon Senior Product Manager Amit Kapoor discusses why Verizon has chosen to work with Ericsson to create a new disruptive business model.

Gartner names Ericsson a leader in OSS

Gartner has recognized Ericsson as a leader in its 2018 Operations Support Systems magic quadrant report, furthest in completeness of vision.

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Combine insights with automation for superior business performance

As you introduce virtualized applications into your networks, automation is essential to scaling operations. Begin your journey to closed-loop, zero-touch operations with a programmable infrastructure based on real-time data and fit-for-purpose analytics.

Linking network behavior with customer behavior via analytics
Blog post 

DNA solves the customer experience challenge using Ericsson Expert Analytics

Recognizing that keeping and expanding its customer base is the key to succeeding in a highly competitive marketplace, Finnish service provider DNA took strong, decisive action to prevent it from losing customers due to a poor customer experience. The company implemented Ericsson Expert Analytics, an automated, big data analytics solution that's designed to help service providers improve their customer experience, network performance, and the overall perception of their quality of service in the marketplace.

Blog post

How T-Mobile US and Ericsson teamed up to deliver a great customer experience

We're all searching for better ways to deliver on the promise of vital but complex new services. T-Mobile US, the global leader in Voice over LTE (VoLTE) deployment, has been working hard to find ways to deliver the best possible VoLTE customer experience. T-Mobile partnered with Ericsson to apply Ericsson Expert Analytics to achieve a significant improvement in VoLTE service quality visibility.

Blog post

Linking network behavior with customer behavior via analytics

These days, network performance alone is no longer sufficient to distinguish a service provider from the competition and ensure customer loyalty. Now we have come to rely on the Net Promoter Score (NPS), which uses surveys to benchmark the overall performance of the operator at discrete points in time. But is that sufficient?