We're helping digital enterprises worldwide govern, manage and orchestrate hybrid networks holistically and in real time, turning legacy networks into elastic infrastructures that are lightweight, programmable and endlessly adaptable.
The case for change
Combine insights with automation for superior business performance
As you introduce virtualized applications into your networks, automation is essential to scaling operations. Begin your journey to closed-loop, zero-touch operations with a programmable infrastructure based on real-time data and fit-for-purpose analytics.
Recognizing that keeping and expanding its customer base is the key to succeeding in a highly competitive marketplace, Finnish service provider DNA took strong, decisive action to prevent it from losing customers due to a poor customer experience. The company implemented Ericsson Expert Analytics, an automated, big data analytics solution that's designed to help service providers improve their customer experience, network performance, and the overall perception of their quality of service in the marketplace.
We're all searching for better ways to deliver on the promise of vital but complex new services. T-Mobile US, the global leader in Voice over LTE (VoLTE) deployment, has been working hard to find ways to deliver the best possible VoLTE customer experience. T-Mobile partnered with Ericsson to apply Ericsson Expert Analytics to achieve a significant improvement in VoLTE service quality visibility.
These days, network performance alone is no longer sufficient to distinguish a service provider from the competition and ensure customer loyalty. Now we have come to rely on the Net Promoter Score (NPS), which uses surveys to benchmark the overall performance of the operator at discrete points in time. But is that sufficient?