Our Approach

Our approach

Through our strategy, we seek to create value for our key stakeholder groups: customers, employees, shareholders and society.

Embracing the Sustainable Development Goals

In 2015, our Sustainability & CR strategy embraced the UN Sustainable Development Goals (SDGs) that were ratified by the UN General Assembly in September. These call for bold breakthroughs by 2030. To be achieved, the SDGs must leverage existing and widely deployed technologies – technologies such as ICT that can bring transformative and disruptive change.

Our Sustainability and Corporate Responsibility strategy

Our Sustainability and Corporate Responsibility (CR) strategy is to create measureable contributions to a sustainable Networked Society, by reducing risk and increasing positive impacts, and making the world a better place with our technology and skills. This is reflected in Ericsson’s wanted position, in which we seek to be a responsible and relevant driver of positive change in society.

Sustainability and CR are integrated in our business strategy execution, target setting and risk management process, which involves Regions, Business Units and Group Functions. Sustainability and CR policies as well as our Code of Business Ethics and Code of Conduct are part of our governance system and applied globally across the business. The Ericsson Sustainability and CR Steering Group is comprised of senior executives who approve the strategy and targets that support our commitments.

Our five-pronged Sustainability and CR strategy

In our strategy we aim to:

  • Be the trusted partner by conducting business responsibly.
  • Be the undisputed leader in product energy and environmental performance.
  • Improve sustainability performance of our own operations.
  • Drive ICT as a major solution to minimize effects of urbanization and climate change.
  • Drive customer, employee and societal engagement through Technology for Good.

Measuring progress

To track our performance against the strategy, we report on a range of objectives and achievements which are associated with our most material issues too. Taking a value-chain perspective, we aim for continuous improvements over time. To deliver on our ambition to be a responsible and relevant driver of positive change in society, we set objectives in two dimensions: our positive impacts and risk reduction.

Find further information in Ericsson Sustainability and CR Report 2015.

An ambitious road ahead

Our strategy recognizes ICT as an industry with a powerful means of interlinking all sectors involved in meeting sustainable development objectives. We will continue to be a leading voice for sustainable development and the role of our technology in accelerating the achievement of the SDGs. We’re committed to leading that transformation.

Engaging with stakeholders

Listening to and learning from stakeholders helps address shared challenges, create societal value and advance sustainability. It also informs our strategy and decision making so that we can better manage risks and meet new challenges and opportunities.

Advocating for change

Ericsson takes an active role in advocating for ICT’s transformational role in sustainable development. This includes connecting the unconnected and scaling up access to education, to reducing carbon emissions, and sustainable urbanization, to contributing to women’s empowerment, peace-building and humanitarian response.

Performance and assurance

We measure our performance through short and long-term objectives. Our annual Sustainability and Corporate Responsibility report uses the guidelines of the Global Reporting Initiative (GRI) G4 and we also report at the UN Global Compact Advanced Level. Our reporting is assured by a third party, PwC.


Our materiality assessment charts the issues most relevant to Ericsson and to our stakeholders to determine priorities and guide decision-making.

Our value chain

We take into account upstream and downstream material issues across our value chain.