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Using GenAI in the application process: Best practices and permitted use

At Ericsson, we embrace innovation, and we understand that Generative AI (GenAI) can be a useful tool in the job application process. However, we also value authenticity and want to get to know the real you—your experiences, skills, and individual perspectives.  To help you use GenAI responsibly while applying to Ericsson, we’ve outlined some best practices and permitted uses below.

Application stage

  • You are welcome to use GenAI as a writing assistant to help structure and articulate your thoughts—much like a grammar or spell-checking tool. Some ways you can use AI effectively include:
  • Refining your writing – Draft your own thoughts first, then use GenAI to improve clarity, organization, and phrasing.
  • Checking grammar and tone – AI can help polish your writing so it’s more professional and well-structured.
  • Asking AI for guidance on how to structure a CV or cover letter, e.g. to produce a structured view of your skills, but the content must be based on your actual experience.
  • Ensuring consistency – AI can help you make sure your application materials are coherent and aligned.

When using AI to refine your CV, cover letter, or application responses, be sure to anonymize personal details (e.g., name, age, address) before inputting them. This helps protect your personal data and maintain privacy.

We want to see your real skills, experiences, and personality—not something AI has created for you. That means:

  • Do not use AI to generate fictional experiences or skills. Your application should reflect your true abilities and background.
  • Avoid copying and pasting AI-generated responses directly into your application. These responses often sound generic and won’t make you stand out.
  • You should be able to recall and elaborate on everything from your application. If you rely too heavily on AI, you might struggle to answer follow-up questions in interviews.

Remember, a good interviewer will be able to ascertain if you have genuine experience of a situation and the ability to do something.

Interviews and assessments

Preparing for the interview and assessments – AI can be a useful resource for:

  • Researching industry trends and company insights.
  • Understanding the structure of an interview and common questions, practicing interview questions.
  • Understanding psychometric assessments, the types of questions you might encounter.
  • Learning about the types of questions you might face in technical assessment.
  • Practicing responses to improve confidence and communication.

To maintain fairness in our selection process, candidates are not allowed to use AI tools during any assessments or interviews.

  • Utilizing AI support to complete online tests or any other form of assessment.
  • Using AI to assist in live or recorded interviews (e.g., AI-generated scripts or real-time assistance).
  • Substituting personal input with AI-generated responses.

If a candidate is found to have used AI in a way that violates this policy, Ericsson reserves the right to disqualify them from the selection process.

We want to get to know YOU

We encourage candidates to use GenAI as a supportive tool, not a shortcut. AI can help you refine and clarify your own ideas—not create an application for you.

 

The best way to stand out? Be yourself; your skills and experiences are valuable—present them with confidence.

 

Good luck with your application—we look forward to getting to know the real you!

Ericsson's use of AI

At Ericsson, we are committed to ensure that our use of AI is ethical, transparent and adheres to the principles of data privacy.

Transparency and fairness

Any AI systems to be purchased and implemented will always be rigorously tested for bias to ensure fairness and equal treatment of all individuals regardless of their personal characteristics, including but not limited to race, gender, age, or socioeconomic background. They will also be regularly audited to assess their fairness, accuracy, and compliance with local laws and regulations.

We are committed to always informing candidates when AI tools are used at any stage of the recruitment process.

Application stage

We use AI enabled tool Eightfold for CV parsing to capture and map candidates' skills to job requirements, nevertheless, any decision regarding one’s application is taken by a qualified human recruiter or hiring manager.

Assessments

Currently we are not using any AI enabled tools for candidates' assessments.

Hiring

AI helps us to capture and store all the acquired information on candidates' assessments and evaluated skills, so we (human recruiters and managers) can make informed decisions.

We are not using and will not be using AI to make hiring decisions or to reject candidates automatically.

Our practices on using AI will evolve as technological advancements progress and we will continue to update our statement accordingly. You can always visit our career page to find the latest information.