OSS/BSS Solutions

Continuous evolution for continuous innovation

The truth is: you can only be in the business your OSS/BSS lets you be in. That’s especially true for 5G. But to teach your network new 5G tricks, you need someone who understands what’s under the hood and has the right tools for the job.

With 20 years of experience and over 300 customers, we know it’s not always easy - but we stand by you until it works. We ensure you achieve the results you need today and position you to reach your goals tomorrow.

In a world where the pace of change is relentless, continuous evolution is the only way forward. That’s why we’re constantly enhancing our OSS/BSS capabilities and introducing new functionalities.

By combining the transformative power of data, AI, cloud, and IT modernization across core commerce, service orchestration, and monetization, we help you supercharge your business.

With our straightforward, no-nonsense approach, we help you cut through the hype and unlock the full potential of autonomous networks and differentiated connectivity.

Sell. Deliver. Get paid.

5G changes everything, or nothing. It's up to your OSS/BSS.

Industry perspective (Ericsson and Telstra)

From automation to autonomy. Intent and knowledge as the foundation for decision-safe network operations

CSPs face an enduring trilemma: balancing scale, reliability, and efficiency. This leads to what we define as the “fragility trap.”

The fundamental shift lies in intent-based network autonomy. CSPs define desired outcomes, while the system autonomously plans, designs, validates, and executes changes. We’re working toward managing the autonomous system lifecycle rather than individual changes, achieving scale, reliability, and efficiency. With Telstra, we're exploring how this transition can be realized in a controlled, value-driven manner.

Read the Industry perspective

Our OSS/BSS solutions are open, proven and production-ready, designed to plug into your existing environment so you can launch 5G services faster and with less risk. Scale at your own pace, simplify multivendor integrations, and move toward automated, zero-touch operations on autonomous networks. Differentiated connectivity enables entirely approaches like network slicing and consequently new innovative service offerings. Focus on creating and selling new services, not on implementation complexity.

IDC Mapping the OSS/BSS transformation journey: Accelerate innovation and commercial success

Identify the most effective pathways for modernizing OSS/BSS to support the shift toward high performing programmable networks. Read the IDC infobrief.

Launch and monetize 5G services faster on a multi-vendor cloud. For network slicing, our production-ready, pre-verified software artifacts reduce operational risks and shorten time-to-market and time-to-revenue.

Enable seamless collaboration across partners and systems with a broad, standards-compliant portfolio and TM Forum Open APIs. Simplify integrations, avoid vendor lock-in, and scale your solutions across diverse ecosystems with minimal friction.

Drive sustainable, profitable growth with a stepwise transformation combining Ericsson’s products and OSS/BSS services – Advise, Build, Operate, and Ensure. Pre-integrated assets and operations deliver end-to-end orchestration, monetization, assurance and data automation.

Move toward zero-touch operations with service orchestration, intent management, real-time inventory and AI/ML-driven closed-loop automation. Curated data and agentic AI speed incident resolution, optimize resources and enable new services across multi-vendor networks.

Business Value Pathways towards autonomous networks

As we move towards autonomous networks it's time to move beyond the addition of AI to legacy automation in order to speed up execution. Instead, we need a more holistic approach targeting specified transformation outcomes for autonomous operations. A Business Value Pathway is a structured, outcome-focused execution model designed to help bridge the gap between technical automation and tangible business results. This framework uses business impact as a strategic anchor, orienting progress toward three core priorities: accelerating monetization, enabling experience, and improving efficiency.

The framework consists of a foundational data layer pathway and three specialized execution pathways. Start with the outcomes. Work towards common goals with impact and value. By measuring results achieved, we are working toward autonomous operations that deliver real impact.

Faster data transformation: Underpin autonomous operations with the right data in the right form at the right time, so you move from issue prevention to new revenue without the overhead.
Zero-touch product launch: Automate product launch
Agentic AI service experience: Automate fulfillment and assurance
Agentic AI intelligent IT operations: Unify operations interface to resolve issues faster.

Read the ebrief

Ericsson reframes OSS/BSS modernization around agentic AI
Source: RCR Wireless

Business and Operations Support Systems portfolio visualization

Core Commerce, Orchestration, Monetization, Data and AI, Cloud and IT Services

Built to integrate smoothly into your operational network environment, our OSS/BSS Solutions, comprising Core Commerce, Orchestration, and Monetization, accelerate service launches, reduce integration risk, enable automated cloud-native delivery, and keep services secure and compliant.

Designed for agility, security, and future readiness, these solutions empower you to rapidly deploy new consumer and enterprise services, driving growth and improving market responsiveness. This is achieved through the combined strength of Ericsson Dynamic Service Automation and the Ericsson Digital Monetization Platform.

The Ericsson Digital Monetization Platform brings together Charging, Billing, Order Care, Catalog Manager, Mediation, and the Digital Experience Platform, all supporting TM Forum open APIs to accelerate digital transformation. Its pre-integrated assets let you quickly create, package, and launch offerings, accelerating your time-to-market and supporting your digital transformation initiatives.

Ericsson Dynamic Service Automation is a modular, pre-integrated, use-case-driven solution that performs dynamic service-intent translation within and across domains. In enables you to map business requirements to network capabilities, accelerating service roll-out while preserving control over quality, performance and resource allocation.

Orchestrate, manage and assure services throughout their lifecycle using service-intent-driven automation. Operate service automation efficiently and profitably while supporting human-in-the-loop control where needed.

A unified set of charging, billing, catalog, order, and mediation functions work together to manage offers, fulfill orders and reconcile usage. Reduce handoffs and keep customer-facing processes consistent from quote to invoice.

Continuous streaming of operational and customer data fuels ML models for anomaly detection, demand forecasting, and automated corrective actions. The result is faster problem resolution, smarter policies and more efficient operations.

A consolidated, real-time inventory of network and service assets speeds provisioning, dependency mapping and impact analysis. Clear visibility helps you reduce errors and shorten fulfillment and repair cycles.

Cloud-native OSS/BSS, combined with modular, container-based components, enable repeatable deployments, automated testing, and incremental upgrades. This approach emphasizes resilience and continuous innovation, with elastic scaling for massive 5G data. You can adopt public, private or hybrid clouds and apply DevOps practices to move features into production more reliably.

Connect data producers with consumers to obtain cross-domain insights and make smarter decisions. Support batch, transactional, and real-time streams to transform raw data into actionable intelligence. Use low-code development tools to rapidly create data pipelines and generate AI-ready datasets that drive autonomous operations.

Boost your ability to tap into new business and revenue models with Core Commerce solutions that enable monetization across B2C, B2B, and B2B2X.

Leveraging an API-first approach, open TMF standards, and Gen-AI/AI technologies, our Core Commerce solutions streamline partner integration, foster co-creation, and deliver personalized experiences across business segments.

Easily manage digital experiences, order flows, and catalog interactions to ensure you deliver exactly what customers want, when they want it.

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Be easy to buy from

Digital experience platform

Catalog Manager

Order Care

Digital Monetization Platform

Deliver as fast as you can sell

Automate and streamline telecom service orchestration with AI, managing the entire lifecycle from design to assurance.

Our solutions enable seamless handling of multi-domain and cross-vendor services. By reducing manual work, they empower you to deliver tailored, on-demand services with real-time assurance.

We simplify service design and orchestration, freeing your staff to focus on new business opportunities.

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Ericsson Service Orchestration and Assurance

Ericsson Dynamic Service Automation

Ericsson Adaptive Inventory

We help you lead in the 5G era with agile, cloud-native monetization. Our Charging and Billing solutions support dynamic partner models for faster time-to-market. They enable growth across multi-sided ecosystems.

Deploy solutions that evolve alongside your network to support advanced use cases and maximize business potential. Monetize any service for any customer, at any scale, and launch tailored offers faster.

Unlock differentiated connectivity revenue across every line of business.

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Make sure everybody gets paid

Charging and Billing Evolved

Ericsson Charging

Ericsson Billing

Digital Monetization Platform

Transform data to enable AI

We bring your network, IT and business data together, and make it AI-ready. No more silos.

We turn raw data into actionable insights, driving AI, telecom analytics, and automation across OSS/BSS, which in turn enhances operational and business decision-making.

Our cloud-native, cross-domain data, analytics and AI solutions provide scalable intelligence so you can design, deliver and monetize services faster, improve quality and consistency, simplify operations, and unlock new revenue streams.

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Telco DataOps Platform

Telco IT AI Apps

Expert Analytics

Our comprehensive Cloud and IT Services – Advise, Build, Operate, and Ensure – cut through the hype with our no-nonsense approach to unlock the full potential of autonomous networks and differentiated connectivity.

We guide you through every stage of digital transformation, from strategy and planning to implementation and ongoing support.

Embrace autonomous network operations and innovative approaches that boost agility and unlock efficiencies. Future-proof your business for a rapidly changing market.

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Stay ahead of the business

Ericsson Intelligent IT Suite

Ericsson Intelligent IT Suite offers a specialized integrated approach to efficiently design, deploy, evolve, and operate digital solutions tailored to your business needs.

AI-driven: Experience predictive, data-driven decisions and faster automation with AI that enhances decision-making and delivers predictive intelligence across OSS/BSS.

End-to-end LCM service model: Eliminate silos and reduce multivendor complexity with unified accountability. Partner with us for a seamless transformation journey and faster time to market.

Predictable TCO: Benefit from unified deliveries and synergized processes with long-term cost visibility. Gain transparency on scope, investments, and roadmap, ensuring clear efficiencies and ROI.

Advise

Build

Operate

Ensure

Want to know more?

Contact our sales team

Explore the transformative steps and strategies many of our OSS/BSS customers take. These leaders share their efforts to remain competitive and responsive to dynamic market conditions, while successfully powering progress and monetizing 5G capital investments.

Read our customer case and success

Odido streamlines operations with cloud-native billing transformation

A woman checking her phone on public transport

Indosat Ooredoo Hutchison transforms IT with Ericsson

Cityscape with graphic overlay representing connectivity.

Telstra: Delivering superior service experiences to Australian enterprises with network slicing

Earth from space with glowing network lines and illuminated cities.

Rogers: 5G network slicing to deliver superior service experiences

Airtel: Charging and policy

Ooredoo Kuwait: 5G monetization

Telstra: Prepaid transformation

Digitel: Billing transformation

TPG Telecom: Analytics and troubleshooting

Telstra: Multi-domain service orchestration

Our OSS/BSS solutions work across different cloud environments and come with use cases already proven to deliver. You can launch new services quickly, see revenue sooner, and overcome many common challenges faster with our standardized integration points, toolkits and APIs.

We’ve kept it simple. Our portfolio follows open standards, like TM Forum Open APIs, so integration into your existing setup is smooth. You can grow at your own pace, knowing your systems can keep up.

We bring our experience and “can do” attitude to the table – decades of service knowledge and product expertise. We don’t rush transformation, but we guide you step by step, working by your side and helping you reduce complexity and control risk.

3000+

Services professionals globally

300+

OSS/BSS customers worldwide

180+

Local countries presence

How Ericsson and AWS transform OSS/BSS with cloud and AI for autonomous networks

Ericsson and Amazon Web Services (AWS) continue to collaborate by integrating Ericsson’s Operations Support Systems and Business Support Systems (OSS/BSS) with AWS's robust cloud platform.

Cloud technologies are transforming the OSS/BSS ecosystem, offering the agility, flexibility, and scalability CSPs need to thrive in the 5G era. Cloud-native architectures empower CSPs to rapidly deploy new services, scale operations seamlessly, and respond effectively to market demands. By embracing agile methodologies such as DevOps and CI/CD, cloud platforms enable continuous updates and improvements, moving beyond the limitations of traditional, infrequent software releases. Ericsson supports CSPs in this transformation by offering cloud-native OSS/BSS products and solutions tailored to meet the unique demands of modern telecommunications.

Scalability is a cornerstone of cloud-based OSS/BSS systems, allowing CSPs to manage massive data volumes and the complexities of 5G services. Ericsson's flexible deployment options – whether on premise, in the public cloud, or hybrid environments – ensure that CSPs can adopt cloud technologies at their own pace while adhering to regional regulations.

STL Partners - Turning autonomous operations ambition into measurable business value

Explore how CSPs are advancing autonomous network operations, the value they deliver, and the barriers to progress.

Report commissioned by Ericsson and AWS

Read the STL Partners report

Unlock greater intelligence and innovation in OSS/BSS with a unified cloud, data and AI platform

Discover how a unified cloud, data, and AI platform can unlock greater intelligence, operational agility, and innovative 5G services for your business. Accelerate your OSS/BSS transformation today.

Read the Analysys Mason report

Omdia report: The Future of OSS/BSS is cloud-based and AI-native

Discover how the future of OSS/BSS is being transformed by cloud and AI technologies in this insightful report from Omdia.

Watch the video

Read the Omdia report

OSS/BSS Transformation - The road to agentic AI

Make progress on your OSS/BSS transformational ambitions with cloud and AI central to your success.

Watch the video

Read the Appledore report

Deeper dive into cloud-native OSS/BSS

Blog: Ericsson OSS/BSS, AWS cloud and AI for autonomous networks

Blog: How Ericsson and AWS are accelerating digital transformation and AI innovation in OSS/BSS

PR: Grameenphone is the first CSP to develop Agentic AI solutions with the Gen-AI Lab from Ericsson and AWS

News: Cloud transformation: giffgaff successfully migrates Ericsson Mediation to AWS

Sustain mission critical performance with OSS/BSS

Mission-critical Telco environments demand absolute service continuity, resilience, and operational assurance, where failure carries consequences far beyond commercial impact. OSS/BSS operates as the strategic layer orchestrating end-to-end operations, enforcing real-time assurance, and maintaining governance and accountability across both network and business domains.