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OSS/BSS Solutions

Continuous evolution for continuous innovation

The truth is: you can only be in the business your OSS/BSS lets you be. That’s especially true for 5G. But to teach your network new 5G tricks, you need someone who understands what’s under the hood and has the right tools for the job.

With 20 years of experience and over 300 customers, we know it’s not always easy—but we stand by you until it works. We ensure you achieve the results you need today and position you to reach your goals tomorrow.

In a world where the pace of change is relentless, continuous evolution is the only way forward. That’s why we’re constantly enhancing our OSS/BSS capabilities and introducing new functionalities.

By combining the transformative power of data, AI, cloud, and IT modernization across core commerce, service orchestration, and monetization, we help you supercharge your business.

With our straightforward, no-nonsense approach, we help you cut through the hype and unlock the full potential of autonomous networks and differentiated connectivity.

Sell. Deliver. Get paid.

5G changes everything, or nothing. It's up to your OSS/BSS.

Appledore: Moving towards intelligent platforms - The new role of OSS/BSS

OSS/BSS must be repositioned not as back-office systems, but as engines of growth, monetization, and customer engagement.

Read the Appledore report

Our OSS/BSS solutions are open, proven and production-ready, designed to plug into your existing environment so you can launch 5G services faster and with less risk. Scale at your own pace, simplify multivendor integrations, and move toward automated, zero-touch operations on autonomous networks. Differentiated connectivity enables entirely approaches like network slicing and consequently new innovative service offerings. Focus on creating and selling new services, not on implementation complexity.

Mapping the OSS/BSS transformation journey: Accelerate innovation and commercial success

Identify the most effective pathways for modernizing OSS/BSS to support the shift toward high performing programmable networks. Read the IDC infobrief.

Reduced time-to-revenue

Launch and monetize 5G services faster on a multi-vendor cloud. For network slicing, our production-ready, pre-verified software artifacts reduce operational risks and shorten time-to-market and time-to-revenue.

Open, standards-based integration

Enable seamless collaboration across partners and systems with a broad, standards-compliant portfolio and TM Forum Open APIs. Simplify integrations, avoid vendor lock-in, and scale your solutions across diverse ecosystems with minimal friction.

End-to-end, managed transformation

Drive sustainable, profitable growth with a stepwise transformation combining Ericsson’s products and OSS/BSS services – Advise, Build, Operate, and Ensure. Pre-integrated assets and operations deliver end-to-end orchestration, monetization, assurance and data automation.

Agentic AI-driven closed-loop operations

Move toward zero-touch operations with service orchestration, intent management, real-time inventory and AI/ML-driven closed-loop automation. Curated data and agentic AI speed incident resolution, optimize resources and enable new services across multi-vendor networks.

Business and Operations Support Systems portfolio visualization

Core Commerce, Orchestration, Monetization, Data and AI, Cloud and IT Services

Built to integrate smoothly into your operational network environment, our OSS/BSS Solutions, comprising Core Commerce, Orchestration, and Monetization, accelerate service launches, reduce integration risk, enable automated cloud-native delivery, and keep services secure and compliant.

Designed for agility, security, and future readiness, these solutions empower you to rapidly deploy new consumer and enterprise services, driving growth and improving market responsiveness. This is achieved through the combined strength of Ericsson Dynamic Network Slicing and the Ericsson Digital Monetization Platform.

The Ericsson Digital Monetization Platform brings together Charging, Billing, Order Care, Catalog Manager, Mediation, and the Digital Experience Platform, all supporting TM Forum open APIs to accelerate digital transformation. Its pre-integrated assets let you quickly create, package, and launch offerings, accelerating your time-to-market and supporting your digital transformation initiatives.

Ericsson Dynamic Network Slicing utilizes advanced Service Orchestration and Assurance to deliver pre-integrated, production-ready assets, enabling you to capitalize on network slicing opportunities and efficiently monetize innovative new services.

Dynamic network slicing orchestration

Manage and deliver multiple, simultaneous connectivity profiles with policy-driven slice creation, lifecycle control, and cross-domain resource coordination. Enable differentiated services for enterprise and consumer use cases without manual reconfiguration.

Integrated digital commerce

A unified set of charging, billing, catalog, order, and mediation functions work together to manage offers, fulfill orders and reconcile usage. Reduce handoffs and keep customer-facing processes consistent from quote to invoice.

Real-time analytics and AI-driven automation

Continuous streaming of operational and customer data fuels ML models for anomaly detection, demand forecasting, and automated corrective actions. The result is faster problem resolution, smarter policies and more efficient operations.

Service inventory and resource visibility

A consolidated, real-time inventory of network and service assets speeds provisioning, dependency mapping and impact analysis. Clear visibility helps you reduce errors and shorten fulfillment and repair cycles.

Cloud-native operations and CI/CD support

Cloud-native OSS/BSS, combined with modular, container-based components, enable repeatable deployments, automated testing, and incremental upgrades. This approach emphasizes resilience and continuous innovation, with elastic scaling for massive 5G data. You can adopt public, private or hybrid clouds and apply DevOps practices to move features into production more reliably.

Data transformation

Connect data producers with consumers to obtain cross-domain insights and make smarter decisions. Support batch, transactional, and real-time streams to transform raw data into actionable intelligence. Use low-code development tools to rapidly create data pipelines and generate AI-ready datasets that drive autonomous operations.

Boost your ability to tap into new business and revenue models with Core Commerce solutions that enable monetization across B2C, B2B, and B2B2X.

Leveraging an API-first approach, open TMF standards, and Gen-AI/AI technologies, our Core Commerce solutions streamline partner integration, foster co-creation, and deliver personalized experiences across business segments.

Easily manage digital experiences, order flows, and catalog interactions to ensure you deliver exactly what customers want, when they want it.

Learn more

Be easy to buy from

Digital experience platform

Catalog Manager

Order Care

Digital Monetization Platform

Deliver as fast as you can sell

Automate and streamline telecom service orchestration with AI, managing the entire lifecycle from design to assurance.

Our solutions enable seamless handling of multi-domain and cross-vendor services. By reducing manual work, they empower you to deliver tailored, on-demand services with real-time assurance.

We simplify service design and orchestration, freeing your staff to focus on new business opportunities.

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Ericsson Service Orchestration and Assurance

Ericsson Dynamic Network Slicing

Ericsson Adaptive Inventory

We help you lead in the 5G era with agile, cloud-native monetization. Our Charging and Billing solutions support dynamic partner models for faster time-to-market. They enable growth across multi-sided ecosystems.

Deploy solutions that evolve alongside your network to support advanced use cases and maximize business potential. Monetize any service for any customer, at any scale, and launch tailored offers faster.

Unlock differentiated connectivity revenue across every line of business.

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Make sure everybody gets paid

Charging and Billing Evolved

Ericsson Charging

Ericsson Billing

Digital Monetization Platform

Transform data to enable AI

We bring your network, IT and business data together, and make it AI-ready. No more silos.

We turn raw data into actionable insights, driving AI, telecom analytics, and automation across OSS/BSS, which in turn enhances operational and business decision-making.

Our cloud-native, cross-domain data, analytics and AI solutions provide scalable intelligence so you can design, deliver and monetize services faster, improve quality and consistency, simplify operations, and unlock new revenue streams.

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Telco DataOps Platform

Telco IT AI Apps

Expert Analytics

Our comprehensive Cloud and IT Services – Advise, Build, Operate, and Ensure – cut through the hype with our no-nonsense approach to unlock the full potential of autonomous networks and differentiated connectivity.

We guide you through every stage of digital transformation, from strategy and planning to implementation and ongoing support.

Embrace autonomous network operations and innovative approaches that boost agility and unlock efficiencies. Future-proof your business for a rapidly changing market.

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Stay ahead of the business

Ericsson Intelligent IT Suite

Ericsson Intelligent IT Suite offers a specialized integrated approach to efficiently design, deploy, evolve, and operate digital solutions tailored to your business needs.

AI-driven: Experience predictive, data-driven decisions and faster automation with AI that enhances decision-making and delivers predictive intelligence across OSS/BSS.

End-to-end LCM service model: Eliminate silos and reduce multivendor complexity with unified accountability. Partner with us for a seamless transformation journey and faster time to market.

Predictable TCO: Benefit from unified deliveries and synergized processes with long-term cost visibility. Gain transparency on scope, investments, and roadmap, ensuring clear efficiencies and ROI.

Advise

Build

Operate

Ensure

Want to know more?

Contact our sales team

Odido streamlines operations with cloud-native billing transformation

A woman checking her phone on public transport

Indosat Ooredoo Hutchison transforms IT with Ericsson

Cityscape with graphic overlay representing connectivity.

Telstra: Delivering superior service experiences to Australian enterprises with network slicing

Earth from space with glowing network lines and illuminated cities.

Rogers: 5G network slicing to deliver superior service experiences

Airtel: Charging and policy

Ooredoo Kuwait: 5G monetization

Telstra: Prepaid transformation

T-Mobile: AI and IT Operations

Digitel: Billing transformation

TPG Telecom: Analytics and troubleshooting

Zain Group: Ericsson Mediation

Telstra: Multi-domain service orchestration

Our OSS/BSS solutions work across different cloud environments and come with use cases already proven to deliver. You can launch new services quickly, see revenue sooner, and overcome many common challenges faster with our standardized integration points, toolkits and APIs.

We’ve kept it simple. Our portfolio follows open standards, like TM Forum Open APIs, so integration into your existing setup is smooth. You can grow at your own pace, knowing your systems can keep up.

We bring our experience and “can do” attitude to the table – decades of service knowledge and product expertise. We don’t rush transformation, but we guide you step by step, working by your side and helping you reduce complexity and control risk.

3000+

Services professionals globally

300+

OSS/BSS customers worldwide

180+

Local countries presence

Ericsson and AWS accelerating OSS/BSS digital transformation

Ericsson and Amazon Web Services (AWS) continue to collaborate by integrating Ericsson’s Operations Support Systems and Business Support Systems (OSS/BSS) with AWS's robust cloud platform.

Cloud technologies are transforming the OSS/BSS ecosystem, offering the agility, flexibility, and scalability CSPs need to thrive in the 5G era. Cloud-native architectures empower CSPs to rapidly deploy new services, scale operations seamlessly, and respond effectively to market demands. By embracing agile methodologies such as DevOps and CI/CD, cloud platforms enable continuous updates and improvements, moving beyond the limitations of traditional, infrequent software releases. Ericsson supports CSPs in this transformation by offering cloud-native OSS/BSS products and solutions tailored to meet the unique demands of modern telecommunications.

Scalability is a cornerstone of cloud-based OSS/BSS systems, allowing CSPs to manage massive data volumes and the complexities of 5G services. Ericsson's flexible deployment options – whether on premise, in the public cloud, or hybrid environments – ensure that CSPs can adopt cloud technologies at their own pace while adhering to regional regulations.

OSS/BSS Transformation - The road to agentic AI (with AWS)

Make progress on your OSS/BSS transformational ambitions with cloud and AI central to your success.

Read the Appledore report

Deeper dive into cloud-native OSS/BSS

Blog: How Ericsson and AWS are accelerating digital transformation and AI innovation in OSS/BSS

Blog: When will AI agents begin to design and deploy new AI apps for OSS/BSS?

PR: Grameenphone is the first CSP to develop Agentic AI solutions with the Gen-AI Lab from Ericsson and AWS

News: Cloud transformation: giffgaff successfully migrates Ericsson Mediation to AWS

Our portfolio of products and services is constantly evolving. Check out videos below to get a taste of our current demos and contact us to find out more.

Transform data to enable AI

Accelerate AI industrialization

Toward autonomous operations

Unlock revenue with evolved monetization

Drive intent with OSS/BSS

Drive innovation globally with orchestrated service operations

Power autonomous networks with unified inventory

Learn about CSPs’ insights on OSS/BSS

Tree growing inside a cave, reaching toward sunlight above.

Omdia: Driving AI enhanced business growth

IDC Infobrief: Mapping the OSS/BSS transformation journey: Accelerate innovation and commercial success

Navigate transformation for better business outcomes

Transformation pathways demand a holistic, stepwise approach by progressing through a structured process for managing transformation programs, provided by a set of services that combine Ericsson’s end-to-end expertise to Advise, Build, Operate, and Ensure.