Enable customer-centric business operations while supporting new business models and innovative service offerings.
Operators need to achieve the highest levels of adaptability, speed and efficiency to address the challenges of digital transformation. Siloed business support systems are inefficient and lack the flexibility to support digital ecosystems, personalized customer experiences and rapid service introduction. Just as networks are undergoing digital transformations, so must operator businesses and the systems that drive business success.
Ericsson Business Support System (BSS) Offering derives value from new network and digital IT investments, and supports migration to ensure business continuity. Our portfolio streamlines technology, processes and organizations to consolidate and evolve operator BSS and enable new business models and cross-industry partnerships.
Ericsson Business Support System Offering provides a full set of transformation capabilities backed by industrialized best-practice assets and accelerators. We help evolve operator BSS into Digital Business Support Solutions that become an integral part of a great customer experience and enable emerging digital ecosystems. Our integrated portfolio comprises Ericsson BSS products and partner ecosystem, backed by analytics-driven, real-time service and experience control.
Ericsson converged telecom billing and revenue management solutions are flexible, business-focused software solutions based on the architectural principles of openness and modularity. They are already supporting more than a billion customers worldwide, meeting the needs of operators, service providers and users alike.
Spanning all B2C, B2B and B2B2X revenue streams, these solutions can help you capture and secure money streams and take advantage of business opportunities from both traditional telecom services as well as digital services, 5G and IoT that you want to venture into. Plus, you’ll enjoy a converged platform that lets you handle all your users and services, regardless of payment option or access method.
Our revenue management portfolio is designed to support a step-by-step transformation to the Digital world that is being built with 5G and IoT. The solutions are catalog-driven and pre-integrated with other Ericsson solutions such as self-care, analytics, OSS and Core, and also supports available standards for multivendor integration
Gartner has named Ericsson as a leader in its 2017 Integrated Revenue and Customer Management (IRCM) for CSPs Magic Quadrant report for the fourth year in a row!