Ericsson Business Service Management

Our Business Service Management comprises a set of services through which we assume the day-to-day responsibility of operating and managing your business processes and IT applications.

We bring together people with the right skills, management and operational processes, and tools to deliver services to address your business process needs and to enable you to focus on critical business activities.

As a leading BSS/OSS solution vendor and a managed services provider, we have both the application and service expertise to manage customers’ applications.

Our key differentiator is that, as a leading BSS/OSS solution vendor and managed services provider, we have vast experience and knowledge of telco applications, processes and operating network and IT environments.

Services

Business Process Operations

Managing and meeting increasing customer expectations requires process-centric operations using service KPIs (S-KPIs) rather than technical KPIs to get a customer perspective of the services ...

Application Operations

As a leading BSS/OSS solution vendor and a managed services provider, we have the benefit of being able to offer both application and operational expertise to manage customers’ ...

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